Privacy Policy

Privacy Policy Last Updated: May 2026 Welcome to Doubly Market (doublyhq.com). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or mobile application. 1. Information We Collect To provide our marketplace services, we collect the following types of information: Account Information: When you register, we collect accurate and complete information such as your name and contact details. Transaction Data: For purchases and sales, we collect details related to your orders, including delivery addresses and payment preferences. Payment Information: For manual bank deposits, we may collect reference codes or transaction confirmations to verify payments. Verification Data: For returns, we may collect images of products or inspection reports to process refunds. 2. How We Use Your Information We use the collected data to: Facilitate buying and selling between users on the platform. Process and verify payments, including Cash on Delivery (COD) and manual bank transfers. Manage returns and refunds within our 3-day eligibility window. Communicate important updates regarding your account or orders. 3. Data Sharing and Disclosure We do not sell your personal data. However, we may share information with: Sellers/Buyers: To facilitate the delivery and fulfillment of orders. Logistics Partners: To ensure prompt delivery of items. Legal Authorities: If required by law or to enforce our Terms and Conditions. 4. Data Security You are responsible for maintaining the confidentiality of your account credentials. We implement industry-standard security measures to protect your data from unauthorized access, especially during the processing of financial transactions and manual deposits. 5. Your Rights You have the right to access, update, or request the deletion of your account information at any time. If you wish to discontinue use, you may close your account through the platform settings. 6. Third-Party Links Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. 7. Contact Us For any questions regarding this Privacy Policy or your data, please reach out to us via our official Contact Us link on the platform.